DESSERT SULTAN

14-Day Return & Exchange Policy
We want you to be fully satisfied with your purchase! If for any reason you are not, we’re here to help with a convenient return and exchange policy. Please carefully review the terms below to ensure a smooth return or exchange process.

Eligibility for Returns and Exchanges
All items are eligible for return or exchange within 14 days from the date of delivery.
Items must be in their original, unused condition with all tags, labels, and packaging intact.
Products should not show any signs of damage, wear, or alteration. Any product that does not meet these conditions may not qualify for a return or exchange.
Condition of Items for Returns or Exchanges
To be eligible for a return or exchange, products must be in perfect original condition with no signs of damage, scratches, stains, or other marks.
If the product shows any signs of use or damage, it will not qualify for return or exchange, and it will be returned to the customer at their expense.
Process for Return or Exchange
Contact us via [customer support/email/contact form] within the 14-day window to initiate a return or exchange. Please provide your order number and reason for return/exchange.
We will confirm the eligibility and provide further instructions for shipping the product back to us.
Return/Exchange Shipping and Handling
Shipping fees for returns or exchanges are the responsibility of the customer, except in cases where the item was received damaged or defective.
Please ensure the product is securely packaged to avoid any damage during shipping. We cannot be responsible for any damages that occur in transit.
Refunds and Processing Time
Once we receive and inspect the returned item, we will notify you of the status of your return.
Approved returns will be processed within 5-7 business days, and a refund will be issued through the original method of payment.
If your product does not meet the return eligibility criteria, you will be notified, and the item will be shipped back to you.