How Our Platform Works

Q1: What is your platform’s role?
We provide an online marketplace where buyers and sellers can connect. We do not handle payments, shipping, returns, or refunds. Sellers list their products, and buyers can choose based on reviews and ratings. All transactions are managed directly between the buyer and the seller.

Q2: How do I contact a seller?
After placing an order, you can message the seller through our platform. If you have questions about the product, delivery, or anything else, feel free to reach out before or after your purchase.

Q3: Do you handle shipping or deliveries?
No, sellers handle all shipping and delivery. After purchasing, contact the seller for delivery details and tracking.

Q4: Can I track my order?
Yes. The seller provides tracking info once your order is shipped. Contact them directly if you don’t receive it.

Q5: Do you charge any fees for using the platform?
No, it’s free to browse and use the platform. Product and shipping costs are set by the sellers, so confirm those before purchasing.

Q6: What if I need to cancel my order?
Please contact the seller directly. If the item hasn’t shipped, cancellation may be possible. After shipment, follow the seller’s return policy.

Q7: How are sellers selected?
Sellers are independent and manage their own listings. We don’t vet sellers, so check reviews and ratings before making a purchase.

Shipping & Return Guidelines

Q1: What is your return and refund policy?
We don’t handle returns or refunds. Each seller has their own policy. Contact the seller directly for details.

Q2: What if I receive the wrong product?
Contact the seller as soon as possible. They’ll guide you on how to return the wrong item and get the correct one.

Q3: Do you offer any buyer protection or guarantees?
No, we don’t offer buyer protection. All product guarantees are provided by the seller. Review their product details and policies before buying.

Q4: Can I leave feedback on my purchase?
Yes, you can leave a review after your purchase. Your feedback helps other buyers and keeps the marketplace transparent.

Q5: What happens if a seller doesn’t respond?
Try messaging them again through the platform. If they still don’t respond, leave a review and consider using a third-party consumer protection service.

Q6: Can I purchase from multiple sellers?
Yes, but one at a time. Each seller handles their own payments, so complete one order before starting another.