Perfume Marketplace FAQs – Answers for Buyers & Sellers

Buyer FAQs

Q: How do I register as a buyer on PerfumeMarket.Pk?
A: Registration is simple. Click the registration link, fill in your details, and submit. You only need an account if you want to message sellers, leave reviews, or place an order. Approval is usually within one working day.

Q: Can I browse PerfumeMarket.Pk without creating an account?
A: Yes, you can explore products, read reviews, and see seller information without an account. An account is only required for purchasing, messaging, and leaving feedback.

Q: Do I need an account to contact a seller?
A: Yes, buyers must have an account to message sellers. On any product page, click “Contact Seller” to send a message to that seller. On a brand page, click “Inquiry” to contact them directly.

Q: How do I place an order?
A: Add products from one seller at a time to your cart. On checkout, you’ll see the seller’s payment options (Bank Transfer, JazzCash, EasyPaisa, Raast, etc.). Upload proof of payment or transaction ID, if required, or choose Cash on Delivery if the seller offers it. The seller verifies payment before dispatching your order.

Q: Can I choose my delivery method?
A: Delivery options are determined by the seller. Sellers can select shipping types, zones, and rates through their dashboard. You can see available methods at checkout.

Q: What is the expected delivery time?
A: Sellers decide delivery time. According to platform rules, sellers must ship orders within 3 working days of receiving payment. For exact timing, contact the seller directly.

Q: Can I cancel an order?
A: Contact the seller as soon as possible. If the item hasn’t shipped, cancellation may be possible. After shipment, follow the seller’s return policy.

Q: Do you offer buyer protection?
A: PerfumeMarket.Pk does not manage payments or guarantees. All refunds, and returns are handled by the seller. Always check seller reviews before purchasing.

Q: Can I leave reviews without receiving the product yet?
A: Reviews can only be left by buyers who have purchased the product. You may share your shopping experience, but for product quality feedback, it’s best to wait until delivery.

Q: How can I track my order?
A: Tracking info is provided by the seller. Contact them directly if you don’t receive it.

Q: Can I buy from multiple sellers in one order?
A: No, each order is processed per seller. You need to complete one seller’s order before purchasing from another.

Q: How do I report a seller for not fulfilling an order?
A: Message the seller first. If matter is not resolved you can contact us. If multiple complaints arise, the seller account may be suspended.

Q: Can I pay with Cash on Delivery?
A: It depends on the seller. Some offer COD while others may only accept digital payments. Check the product page for available options.

Q: How do I upload payment proof?
A: On the checkout page, you can attach a screenshot or photo of your payment receipt and/or enter the transaction ID. The seller verifies it before dispatch.

Q: Can I exchange a product instead of a refund?
A: Exchanges are handled individually by sellers. Contact them directly to arrange an exchange.

Q: What should I do if I receive the wrong product?
A: Contact the seller immediately. They will guide you on return or exchange procedures.

Q: How do I know if a seller is trustworthy?
A: Check ratings and reviews on their product pages. PerfumeMarket.Pk promotes transparency, and only genuine buyers can leave feedback.

Q: Are all products from Pakistani brands?
A: Yes, every product on PerfumeMarket.Pk is from a local Pakistani brand. Imported products are not allowed.

Q: What if a seller doesn’t respond to my messages?
A: Wait up to 3 working days. If there’s no reply, you may leave a review to inform other buyers.

Q: How do I contact PerfumeMarket.Pk for technical issues?
A: Use our Contact Page to report issues.

Seller FAQs

Q: How do I register as a seller?
A: Complete the Seller registration form with brand details and valid ID proof. Only Pakistani brands are approved. Account approval usually occurs within two working day.

Q: How do I add products?
A: Go to your Seller Dashboard → Products tab. Here you can add new products, edit existing ones, or delete listings.

Q: Can I add multiple variations of a product?
A: Yes. Use the variable product option in your dashboard to manage sizes, scents, or packaging differences.

Q: How do I set up payment options?
A: In your dashboard, click Account → Payment Settings. Enable desired methods (Bank, Raast, JazzCash, EasyPaisa, etc.), which will appear at checkout. You can enable multiple payment options as well.

Q: How do I manage shipping?
A: In Seller Dashboard → Settings → Shipping, you can set shipping zones, charges, flat rates, or other shipping methods.

Q: How long do I have to ship orders?
A: Sellers must ship within 3 working days after receiving payment, according to platform terms.

Q: Can I create coupons and discounts?
A: Yes. Navigate to Seller Dashboard → Coupons. You can create, edit, or delete coupons and share them with customers. Video tutorials are available on our Seller Guide.

Q: Can I respond to negative feedback?
A: Yes. Sellers can reply to reviews on their product pages to clarify issues or resolve complaints.

Q: How do I handle returns or refunds?
A: Each seller manages their own policy. Returns should be accepted within 14 days. Follow the guidelines in our Terms & Conditions for transparency.

Q: Can I set vacation mode for my store?
A: Yes, in your dashboard under Settings → Vacation Mode, you can set dates when your store will be temporarily inactive.

Q: Can international or imported brands sell on PerfumeMarket.Pk?
A: No, international or imported brands are not allowed to sell on our platform. PerfumeMarket.Pk exclusively supports and promotes Pakistani brands only. This means perfumes, fragrances, or related products from French, Middle Eastern, or any other non Pakistani brands cannot be listed or sold. Our mission is to highlight and grow local Pakistani talent and businesses within the fragrance industry.

Payments FAQs

Q: Which payment methods can sellers offer?
A: Sellers can enable Bank Transfer, Raast, JazzCash, EasyPaisa, Nayapay, SadaPay, and Cash on Delivery if they wish. Each seller chooses which options to enable.

Q: Who handles the payment process?
A: Sellers manage all payments directly with buyers. PerfumeMarket.Pk does not process or hold any payments.

Q: How does a buyer provide proof of payment?
A: During checkout, buyers can upload a screenshot/photo of the payment receipt and/or enter the payment transaction ID. Sellers verify this before shipping.

Q: Can a buyer pay via multiple methods in one order?
A: No, each order is completed with a single payment method chosen at checkout. Buyers must finalize payment with the seller’s chosen method.

Q: What if a payment fails?
A: Contact the seller immediately. You may need to retry the transaction or choose an alternate payment method.

Q: Are there any charges from PerfumeMarket.Pk?
A: No, the platform is free for both buyers and sellers. There are no commissions or hidden fees.

Q: How does Cash on Delivery (COD) work?
A: Buyers select COD at checkout if the seller offers it. No payment proof is required; payment is made when the product is delivered.

Q: How long does it take for sellers to verify payments?
A: Verification is usually done within 1–2 working days, depending on the seller’s responsiveness.

Q: What should a buyer do if the seller doesn’t confirm payment?
A: Message the seller on that seller,s product page via Contact Seller or Inquiry. If repeated complaints occur, the seller may be suspended.

Q: Can international payments be made?
A: No, all transactions are Pakistan based and only support local payment methods.

Q: Can sellers offer installment or partial payments?
A: Currently, only full payment or COD is supported. Installments are not available.

Q: Is it safe to share payment screenshots with sellers?
A: Yes, screenshots are only used by the seller to verify the transaction. They are not shared publicly.

Shipping FAQs

Q: Who handles shipping?
A: Sellers are fully responsible for shipping. They choose carriers, set charges, and decide zones.

Q: Can sellers set different shipping charges per zone?
A: Yes, sellers can define shipping rates for different regions in Seller Dashboard → Settings → Shipping.

Q: What shipping methods are available?
A: Sellers may choose Flat Rate, Courier, or any other method suitable for their products.

Q: How can buyers track shipments?
A: Tracking info is provided by the seller once the product is dispatched. Contact them if you haven’t received it.

Q: Can a buyer select a shipping method?
A: Usually no; sellers choose available shipping methods. Buyers see what’s offered at checkout.

Q: What happens if a shipment is delayed?
A: Contact the seller directly to inquire. Frequent delays may be reported to PerfumeMarket.Pk.

Q: Do sellers cover shipping costs?
A: Shipping costs are set by the seller. Some may offer free shipping, while others pass the cost to buyers.

Q: Can sellers ship internationally?
A: Currently, shipping is only available within Pakistan.

Q: Can sellers change shipping details after order placement?
A: Yes, but they should notify the buyer promptly.

Q: Are buyers charged extra for remote locations?
A: if the seller sets different rates for zones. These are visible at checkout.

Returns & Refunds FAQs

Q: How do I initiate a return?
A: Contact the seller directly. Each seller has their own return policy, which should be followed.

Q: Can I exchange a product instead of a refund?
A: Yes, exchanges are arranged directly with the seller.

Q: What if my return request is denied?
A: If multiple buyers report issues, the seller may be suspended. Always communicate clearly with the seller.

Q: How long do I have to request a return?
A: Returns are usually accepted within 14 days of delivery, but this may vary per seller.

Q: Who pays for return shipping?
A: It depends on the seller. Confirm the policy before returning items.

Q: What happens if I receive a wrong or damaged product?
A: Contact the seller immediately. They will guide you for return, exchange, or replacement.

Q: Does PerfumeMarket.Pk handle refunds?
A: No, refunds are processed only by the seller.

Q: Can a buyer get a partial refund?
A: Sellers may offer partial refunds at their discretion.

Q: Can I cancel after payment if the seller hasn’t shipped?
A: Yes, contact the seller directly to cancel and request a refund.

Reviews & Ratings FAQs

Q: Who can leave a review?
A: Only buyers who have purchased the product can leave reviews.

Q: Can a buyer update or delete a review?
A: Reviews cannot be deleted, but you may edit them via your account.

Q: Can sellers respond to reviews?
A: Yes, sellers can reply to clarify, apologize, or provide resolutions.

Q: Are reviews moderated?
A: Reviews are visible immediately, but spam or inappropriate content can be reported.

Q: Can a buyer leave feedback without receiving the product?
A: Feedback should ideally be after receiving the product for accuracy.

Q: Do reviews affect seller ranking?
A: Yes, ratings and reviews impact visibility and trustworthiness of sellers.

Q: Can buyers report fake reviews?
A: Yes, contact PerfumeMarket.Pk support if you suspect a review is fake.

Q: Can reviews include images or videos?
A: Currently, only text reviews are supported. Images may be added in future updates.

Support & Technical FAQs

Q: How do I contact PerfumeMarket.Pk support?
A: Use the Contact Page to send messages about technical issues or queries.

Q: What if I forget my password?
A: Use the “Forgot Password” option on the login page to reset it via email.

Q: Can I update my account details?
A: Yes, buyers and sellers can easily update profile information via their account dashboard.

Q: Can I use the platform on mobile?
A: Yes, the website is mobile-friendly and works on smartphones and tablets.

Q: How can I report technical issues?
A: Submit a report through the Contact Page with details of the issue and screenshots if possible.

Q: How long does support take to respond?
A: Typically within 24–48 hours, depending on the complexity of the issue.

Q: Can sellers get support for payment or shipping setup?
A: Yes, guidance is provided through the Seller Guide and support messages.

Q: How do I report fraudulent activity?
A: Contact PerfumeMarket.Pk immediately. Accounts involved in fraud may be suspended.

Q: Is the platform free for everyone?
A: Yes, no fees, commissions, or hidden charges for buyers or sellers.

Q: Can multiple users share one account?
A: No, each account is personal. Sharing accounts may lead to suspension.

Q: How do I recover a hacked account?
A: Contact support immediately. They will guide you through verification and recovery.

Q: Can sellers get tutorial help?
A: Yes, our Seller Guide has video tutorials for all processes.

Q: How do I verify my seller store?
A: Complete the verification steps in the Seller Guide to get a verified badge and gain buyer trust.

Q: Can buyers see seller profiles?
A: Yes, clicking the brand name opens their store page with contact, products, and ratings.

Q: How can sellers improve sales?
A: Create coupons, write articles, provide accurate product details, and maintain timely shipping.

Q: Can I suggest features for the platform?
A: Yes, contact support with your suggestions. Feedback is always welcome.

Q: Can I print invoices or receipts?
A: Buyers can download order details from their account. Sellers may provide invoices if needed.